We're here
to help.
Have a question about an order, product, payment or shipping? The PEPTIDE SCIENCES™ support team is available to assist with general customer and order enquiries.
One team. Clear answers. Straightforward support.
We understand that ordering research materials online can sometimes raise questions. Whether you need assistance with an existing order, shipping information, payment instructions or navigating our website, our team is available to help.
For the fastest assistance, please include your order number when contacting us about an existing order.
Choose the easiest way to reach us.
We offer direct support through email and live chat, allowing you to choose the communication method that works best for you.
Email Support
Contact our service team for order enquiries, payment assistance, shipping questions and general customer support.
service@bio-peptidessciences.comWebsite Live Chat
Prefer instant assistance? Use the floating live-chat icon available on the website to connect with our support team.
Available on the websiteOrder Assistance
Need help with an existing order? Include your order number so our team can locate the order and assist you more efficiently.
Include your order numberEmail our customer service team.
For order-related questions, payment confirmation, shipping assistance or general enquiries, contact our service team directly. When contacting us regarding an existing order, please include your order number and the email address used at checkout.
Support for the details that matter.
Our customer service team can assist with general questions relating to your experience with PEPTIDE SCIENCES™.
Order Questions
Assistance with submitted orders, order status and general order enquiries.
Payment Assistance
Help with payment instructions, payment confirmation and questions about available payment methods.
Shipping Questions
General assistance regarding available shipping methods, dispatch and tracking information.
Website Assistance
Help navigating the website, accessing your account or resolving general website-related issues.
Product Enquiries
General questions about information presented on our product pages and research catalogue.
Need help with an existing order?
Including the right information in your message helps our team identify your order and respond more efficiently.
Locate Your Order
Find the order confirmation email or your order number from your account.
Contact Support
Email our service team or use the live chat available through the website.
Explain The Issue
Briefly describe what you need assistance with and provide relevant order details.
Receive Assistance
Our team will review your enquiry and provide the appropriate next steps.
General customer and order assistance.
Look for the floating chat icon on the website.
Online customer support availability.
Serving customers across eligible international destinations.
Orders may be fulfilled through our USA hub depending on availability and destination.
European orders may be fulfilled through our European hub where applicable.
Important Research Information
PEPTIDE SCIENCES™ products are offered strictly for research and educational purposes and are not intended for human consumption. Our customer support team can assist with general product, ordering, payment and shipping enquiries, but cannot provide medical advice, diagnosis, treatment recommendations or instructions for human use. Customers are responsible for ensuring that their purchases and research activities comply with all applicable laws, regulations and institutional requirements.
Have a question? Let's get it sorted.
Our support team is ready to assist with general customer, order, payment and shipping enquiries.
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