Frequently Asked Questions

Questions?
We've got
answers.

Find answers to common questions about PEPTIDE SCIENCES™, our research products, ordering process, payment options, shipping and customer support.

RESEARCH & EDUCATIONAL USE ONLY
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24 / 7 ONLINE ORDERING
GLOBAL SHIPPING OPTIONS
Need To Know

Everything you need to know before ordering.

PEPTIDE SCIENCES™ provides research peptides and research compounds through an online ordering platform serving customers in the USA, Europe and eligible international destinations.

For product-specific questions, always review the information provided on the individual product page before placing an order.

Research Products Research-focused catalogue
Secure Ordering Protected online checkout
USA & EU Hubs Multiple fulfilment locations
Customer Support Email and live chat assistance
FAQ Library

Find what you're looking for.

Browse the sections below or open an individual question to view the answer.

01

Products & Research Materials

Product Information
What type of products does PEPTIDE SCIENCES™ offer?

Our catalogue includes a range of research peptides and research compounds organised across several product categories.

These may include single peptides, peptide blends, bioregulators, topical research compounds, capsules and oral research compounds, metabolic research products, growth factor and secretagogue research, neuro and cognitive research, repair and cellular research, skin and cosmetic research, peptide hormone research and longevity and cellular research.

Are your products intended for human consumption?

No. Products sold through PEPTIDE SCIENCES™ are intended strictly for research and educational purposes.

They are not sold as medicines, dietary supplements or products intended for human consumption.

Where can I find information about a specific product?

Product-specific information is provided on the relevant product page. We recommend reviewing the complete product listing, specifications and available documentation before placing an order.

Are products suitable for laboratory research?

Our products are marketed for legitimate laboratory, scientific and educational research purposes only. Purchasers are responsible for determining whether a particular product is appropriate for their own research environment and intended laboratory application.

02

Ordering

Shopping & Checkout
How do I place an order?

Ordering through our website is simple:

  • Select your required products.
  • Add the products to your cart.
  • Review your cart and order total.
  • Proceed to checkout.
  • Enter your delivery information.
  • Select an available shipping option.
  • Select an available payment method.
  • Place your order.

After placing the order, follow the payment instructions displayed on the confirmation page and/or sent by email.

Can I order at any time?

Our online store is available for ordering 24 hours a day, 7 days a week. Orders are processed according to our payment, fulfilment and shipping procedures.

Can I change my order after placing it?

Please contact our support team as soon as possible if you need to make a change. Changes may not be possible once an order has entered fulfilment or shipment.

Do I receive an order confirmation?

A confirmation is provided after an order is submitted. Please check your email, including your spam or junk folder, if you do not immediately see the confirmation.

03

Payment

Payment Information
What payment methods do you accept?

We provide multiple payment options to accommodate customers in different markets. Available payment methods are displayed during checkout.

How does manual payment work?

Select your preferred available payment method during checkout and place your order. The relevant payment instructions will then be displayed on the confirmation page and/or provided in your confirmation email.

Follow those instructions carefully and contact our support team once payment has been completed so that the order can be verified and processed.

When is my order processed?

Orders are processed after payment has been confirmed. Shipping and fulfilment timing depends on the destination, selected service and operational cutoff times.

Is my payment information secure?

Our website uses SSL technology to help protect information transmitted through the website. We also take privacy and information security seriously and aim to maintain a discreet online purchasing experience.

04

Shipping & Delivery

Fulfilment
Where do you ship?

PEPTIDE SCIENCES™ serves customers in the United States, Europe and eligible international destinations.

Available destinations and shipping options may vary. The shipping methods available for your destination are displayed during checkout.

Where are orders shipped from?

We operate fulfilment through USA and European hubs. The appropriate fulfilment location may depend on product availability, destination and order circumstances.

Do you offer Standard and Express shipping?

Standard and Express shipping options may be available depending on your destination. Current shipping services and applicable fees are displayed during checkout.

What are your order cutoff times?

Our stated operational cutoff times are 4:00 PM PST for USA orders and 3:00 PM CET for European orders.

Orders submitted after the applicable cutoff may be processed on the next available business cycle.

Will I receive tracking information?

Tracking information is provided once the order has been processed and the shipment has been assigned tracking details.

05

Quality & Manufacturing

Quality Focus
How do you source your research products?

We work with established manufacturing partners and reputable production facilities with a focus on quality, consistency and research-oriented product specifications.

What does your quality focus mean?

Our quality-focused approach considers product specifications, manufacturing relationships, available documentation and consistency when selecting products for our catalogue.

Do you provide product documentation?

Documentation availability can vary by product. Please review the individual product listing or contact our support team for questions regarding available product documentation.

06

Website & Account

Online Store
Do I need an account to place an order?

Account requirements may depend on the checkout configuration currently available on the website. Follow the checkout process to see the options available to you.

I forgot my account password. What should I do?

Use the password-reset option on the account login page. If you continue to experience difficulties, contact our support team for assistance.

Why haven't I received an email from you?

First check your spam, junk or promotions folders. If you still cannot locate the message, contact customer support so we can assist you.

07

Returns & Order Issues

Customer Assistance
What should I do if my order arrives damaged?

Contact our customer service team as soon as possible with your order information and details of the issue. Our team will review the situation and advise you on the next steps.

What if I receive the wrong product?

Please contact support promptly and provide your order number together with details of the product received. Do not use or alter the product while the issue is being reviewed.

How do I request help with an order?

Contact us by email or through the website live chat. Providing your order number and a clear description of the issue will help our team respond more efficiently.

08

Research Use & Important Information

Important
What are PEPTIDE SCIENCES™ products intended for?

Products are intended strictly for legitimate research and educational purposes. They are not intended for human consumption or as products for diagnosing, treating, curing or preventing disease.

Do you provide instructions for human use?

No. PEPTIDE SCIENCES™ does not provide medical advice, treatment recommendations or instructions for human use.

Who is responsible for determining appropriate research use?

Purchasers and researchers are responsible for determining whether their intended research application is appropriate and complies with applicable laws, regulations, institutional requirements and laboratory protocols.

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Important Research Notice

All products sold through PEPTIDE SCIENCES™ are intended for research and educational use only and are not for human consumption. Nothing on this website should be interpreted as medical advice, treatment guidance or a recommendation for human use. Customers are responsible for complying with all applicable laws and regulations governing the purchase, possession and use of research materials.

At A Glance

Ordering with PEPTIDE SCIENCES™.

A simple process from product selection through payment confirmation and shipment.

01

Browse

Explore our research-focused product catalogue and review individual product information.

02

Order

Add your selected products to the cart and complete the checkout process.

03

Confirm

Follow the payment instructions and confirm payment with our team when required.

04

Track

Once processed, tracking information is provided when shipment tracking becomes available.

Still Have Questions?

Our support team is here to help.

If you cannot find the information you need in our FAQ, contact us directly. We are available 24/7 through email and website live chat for general customer and order assistance.

Email Support service@bio-peptidessciences.com
Live Chat Available through the website
Support Availability 24 Hours / 7 Days

Ready to explore our research catalogue?

Browse PEPTIDE SCIENCES™ and discover our selection of research peptides and research compounds.

EXPLORE RESEARCH PRODUCTS  →