Returns &
Refunds
We aim to provide a clear and straightforward returns and refunds process for research materials purchased from PEPTIDE SCIENCES™. Because our products are laboratory research materials, certain restrictions apply to returns, exchanges, and refunds.
Straightforward process.
Your order.
Our responsibility.
Every order is prepared and packaged with care. If an order arrives damaged, incorrect, or there is another legitimate fulfillment issue, our support team will work with the customer to determine the appropriate resolution. Due to the nature of research materials, opened or improperly stored products may not qualify for return or refund.
Important information about returns.
Please inspect your order promptly after delivery and contact our support team as soon as possible if there is a problem.
Inspect Upon Delivery
Customers should inspect the package and its contents promptly after delivery and notify us of any apparent issue.
Contact Us First
Do not send products back without first contacting our support team and receiving return instructions where a return is authorized.
Product Condition
Products must remain in their original condition and packaging where a return is approved.
Research Materials
Because our products are supplied as research materials, certain products may not be eligible for return once opened or handled.
Order Errors
If we ship an incorrect product or there is a verified fulfillment error, contact us so the issue can be reviewed and resolved.
Refund Review
Refund requests are reviewed individually according to the circumstances of the order and the applicable policy.
When a return
may be eligible.
A return or replacement may be considered where there is a verified issue with an order, such as receiving the wrong product or receiving a package that was damaged during transit.
Eligibility is determined after the circumstances have been reviewed by our support team.
Incorrect Product
The item received does not correspond to the product ordered.
Verified Shipping Damage
The package or product appears to have been damaged during transportation.
Fulfillment Error
An issue occurred during order processing or fulfillment.
Other Verified Issue
Other legitimate order issues may be reviewed on a case-by-case basis.
Products that may not qualify for return.
Certain circumstances may make a product ineligible for return or refund. This is particularly important for laboratory research materials where product integrity may be affected after opening.
Opened Products
Products that have been opened, altered, used, reconstituted, or otherwise handled may not be eligible for return.
Improperly Stored Products
Products that have not been stored according to the applicable product requirements may not qualify for return or replacement.
Customer Ordering Errors
Returns resulting from ordering the wrong product, quantity, or specification may not be accepted unless otherwise agreed.
Unauthorized Returns
Products returned without prior authorization or without following the provided return instructions may not be accepted.
How refunds are handled.
If a refund is approved, the process generally follows the steps below.
Contact Support
Contact our support team with your order information and a clear description of the issue.
Issue Review
Our team reviews the circumstances and any relevant order or shipping information.
Resolution
Where appropriate, we may offer a replacement, refund, or other suitable resolution.
Refund Processing
If a refund is approved, it is processed according to the payment method and applicable processing requirements.
Damaged or incorrect
orders.
If your order arrives damaged or contains an incorrect item, please contact our support team before attempting to return anything.
Providing your order number and relevant information about the issue can help us investigate the matter and determine the appropriate next step.
Keep the Packaging
Retain the original shipping packaging and product packaging until the issue has been reviewed.
Provide Order Details
Include your order number and a description of the problem when contacting support.
Do Not Discard the Product
Keep the affected item available while the issue is being investigated, unless instructed otherwise.
Follow Support Instructions
If a return or replacement is authorized, follow the instructions provided by our support team.
Need help with
a return?
Our support team can review order-related issues and explain the available options based on the circumstances of your order.
Important Research Material Notice
PEPTIDE SCIENCES™ products are supplied strictly for research and educational purposes and are not intended for human consumption or self-administration.
Due to the nature of laboratory research materials, product integrity, storage conditions, handling, and packaging may affect return eligibility. Customers should carefully review product information and applicable storage requirements.
Nothing in this policy limits any rights that may apply to customers under mandatory consumer protection laws in their applicable jurisdiction.
Clear policies.
Better ordering confidence.
Review your product information carefully before placing an order. If you have a question about an existing order, our support team is available to assist.
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