Your privacy
matters to us.

1. Information We Collect

When you visit our website, place an order, or contact our support team, we may collect the following types of information:

• Personal identification information — name, email address, phone number, shipping and billing address.
• Order information — products purchased, order history, payment details (processed securely via third-party payment processors).
• Technical data — IP address, browser type, device information, cookies and similar tracking technologies.
• Communication data — any correspondence you send to us via email, live chat or other channels.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders accurately.
• Communicate with you about your order, payment confirmation and shipping status.
• Provide customer support and respond to your inquiries.
• Improve our website, product catalogue and overall customer experience.
• Comply with legal and regulatory obligations.
• Prevent fraud and maintain the security of our platform.

We do not sell, rent or share your personal information with third parties for marketing purposes without your explicit consent.

3. Data Security

We take the security of your personal data seriously. Our website uses SSL (Secure Socket Layer) encryption to protect information transmitted between your browser and our servers. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration or destruction.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously review and update our security practices.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic and understand how visitors interact with our site. Cookies are small text files stored on your device that help us remember your preferences and session information.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may use trusted third-party service providers to perform certain functions on our behalf, such as payment processing, shipping fulfilment and website analytics. These parties are contractually obligated to handle your data securely and only for the purposes we specify.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of any external sites you visit.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Restriction: Request that we restrict the processing of your data.
• Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at service@bio-peptidessciences.com .

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. When data is no longer required, we securely delete or anonymise it.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact our support team:

Email: service@bio-peptidessciences.com
Live Chat: Available through our website
Support Hours: 24 hours / 7 days